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VERY IMPORTANT NOTICE - New LAT Centralized Customer Assistance Service


WHAT'S NEW:


Multilingual IVR Telephone System: Experience the pinnacle of customer service with our cutting-edge Interactive Voice Response (IVR) telephone system, now available in four languages. Whether your preference is English, Italian, Spanish, or Portuguese, our IVR system will seamlessly guide your passengers through inquiries, ensuring language is never a barrier.


NEW NUMBERS for IVR Service (Effective April 1, 2024) are:


+62 21 508 896 86 (Voice-Based IVR Service)


+62 811 390 390 88 (WhatsApp Text-Based IVR Service)



ALL EXISTING NUMBERS WILL BE DISABLED BY APRIL 30, 2024


Travel Application: Elevate your customers' travel experience with our newly developed Travel Application (LAT Lotus Asia Tours), the ultimate companion for comprehensive destination information and real-time updates. From up-to-date travel notifications, air/sea tickets, and voucher downloading to advisories on local attractions, dining recommendations, and transportation options, our application ensures passengers have all essential documentation and information at their fingertips. Furthermore, real-time notifications keep passengers informed of any relevant changes or developments during their journey.


ACCESS THE TRAVEL APPLICATION FROM APRIL 1, 2024


The LAT Lotus Asia Tours Application will be conveniently available for download on both Apple and Play Stores. Passengers can log in with their relevant data, making it accessible SEVEN DAYS prior to arrival ONLY by entering personal data and/or LAT booking reference number, as reported in all booking confirmations/invoices along with the passenger's detailed itinerary. ATTEMPTING TO ACCESS THE APP BEFORE THAT TIME WOULD BE FUTILE and potentially damaging to the alert notifications process when utilized by passengers.


Samples of the Application are available for viewing by downloading and accessing via the following reference numbers only:


Indonesia: IDFT114128


Malaysia: KLFT103925


Singapore: SGFT105927


Should you have any questions or require further assistance, please do not hesitate to contact us.


Cordially,

The LAT Team

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